Our hope is to provide our users with answers to their requests quickly and efficiently. Turnaround times vary depending on workload, type of request, and time of year. When creating a support ticket, a requester is required to include a Priority for the request. Below is a list of the priority responses and the general time-frame for completion:

  • Low: 20-25 business days
  • Medium: 8-10 business days
  • High: 2-3 business days
  • Urgent: Dependent on request

Examples of typical types of requests and the general time-frame to complete these requests are listed below:

  • Simple Student/Faculty Data Output (2-3 business days)
  • Data Sets (8-10 business days)
  • Data Analysis (20-25 business days)